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12/14/2009
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14 Dec 2009 12:09:54
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Sales renewal rates - If customers comeback or not. No. of queries or complaints about your products or services- How many complaints you get about your products. No. of complaints about your employees - How many complaints you recieve baecause of your employees. No. of damaged or faulty goods returned -How many of your products have been returned because of damage or not satisfactory. Average order-fulfilment times - Your average stock order. No. of contacts with a customer each month - How many times you have contacted a customer each month. Volume of marketing material sent out and responses generated-...
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