Sales renewal rates - If customers comeback or not.
No. of queries or complaints about your products or services- How many complaints you get about your products.
No. of complaints about your employees - How many complaints you recieve baecause of your employees.
No. of damaged or faulty goods returned -How many of your products have been returned because of damage or not satisfactory.
Average order-fulfilment times - Your average stock order.
No. of contacts with a customer each month - How many times you have contacted a customer each month.
Volume of marketing material sent out and responses generated- Advertising and the response to it.
Time taken from order to delivery- The time from order and delivery.