Sales renewal rates- If the customers comeback, that shows us that we are ding well and are generating more money, An example is that if a customer buys our product and likes the product they will comeback.
No. of queries or complaints about your products or services- If the customer compains about our product or service then that shows us that we need to sort out the problem that they complained aout. For example, The customer complains that the gloves has a rip in in then we will either refund or swap the product.
No. of complaints about your employees- When a customer complains about our employee then we will talk to our employee and try and sort out the problem, this shows us how the employees are performing. An Example of this is that if the empliyee was rude to a customer, we will consult our employee and apoligise to the customer. > http://news.bbc.co.uk/1/hi/england/kent/2996870.stm
No0. of damaged or faulty goods returned- The number of products that are returned because they are faulty shows us the quality of the products we are selling to the customers, if we have a substantial amount of returns we will have to try and do something about the problem.
Average order-fulfilment times-
No. of contacts with a customer each month- This is where we reply to enquiries made by customers about our business or products. For example, they make ask why did we start a business up and so we answer.
Volume of marketing material sent out and responses generated- This is where you advertise and you get customer responses from the advetisement. This will apply t because if we make an advertisement for our product we will want to know our cusomer responses so we can improve.
Time taken from order to delivery - This is the period of time taken to deliver our product to the customer. We will be selling our product on a stall So the product will get straight to the customer.
01/18/2010